What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let

us know by contacting us at 

• 📧 MagnoliaCreastionsStore@gmail.com (with your order number.)
• Subject: Product Concern | Return | Order #
• ✍️In the body of the email provide your physical address and inform us if you have already contacted to local postal office, what's the address and phone number of the postal office you contacted and what was said in regards to your package. 
• Include any reason you are requesting a return
• Add your contact name and phone number information incase the phone number on the order form is incorrect.
• Attach photos of damage, acceptable attachments are JPEG, PNG, PDF. (in focus and distinguishable images of damage)

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.

Please email us at 

• 📧 MagnoliaCreastionsStore@gmail.com (with your order number.)
• Subject: Product Concern | Wrong or Damaged | Order #
• ✍️In the body of the email provide your physical address and inform us if you have already contacted to local postal office, what's the address and phone number of the postal office you contacted and what was said in regards to your package. 
• Add your contact name and phone number information incase the phone number on the order form is incorrect.
• Attach photos of damage, acceptable attachments are JPEG, PNG, PDF. (in focus and distinguishable images of damage)

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our

sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled.

We’ll send you a new one, or issue a refund.

So, if that’s the case please let us know within a week after receiving your order by emailing us at:

• 📧 MagnoliaCreastionsStore@gmail.com (with your order number.)
• Subject: Product Concern | Size mislabeled | Order #
• ✍️In the body of the email provide your physical address, your contact name and phone number information incase the phone number on the order form is incorrect.
• Attach photos of damage, acceptable attachments are JPEG, PNG, PDF. (in focus and distinguishable images of damage)
• The size you ordered and the size you received. Take a measuring tape and measure the product and send the measurements in the details of the email.
• You can find the Size Guide with the product profile in the store website and compare the size dimensions.

Damaged - 

The customer has to contact the store in case they receive a damaged item. That’s within 7 days after the misprinted/damaged/defective item has been received to allow for the store to review concern and act on it. The customer must email the store using the contact information provided and using the Subject line instructed and details including attaching JPEG, PNG, PDF images of damage.

Wrong Address - 

If a customer provides an address that is considered insufficient by the courier, the shipment will be returned to our printing facility. The customer will be responsible for reshipment costs once we have confirmed an updated address (if and as applicable).

Unclaimed -

 Shipments that go unclaimed are returned to the printing facility and the customer will be liable for the cost of a reshipment to the customer (if and as applicable).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer -

It is best to contact the store before returning any products. 

We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are not offered refunds or exchanges as each apparel profile provides a Size Chart or guide to assist the customer in making an informed decision.

Customers residing in Brazil and regretting a purchase must contact our Printful Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Size exchanges-

Wrongly ordered sizes won’t be eligible for refunds from Printful’s side either. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

Therefore Printful and Magnolia Creations Store/ Magnolia Creations LLC reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Order was lost in transit -

All orders have their shipping methods and have tracking, although the accuracy may differ for some carriers. If it’s past the estimated delivery date and still hasn’t arrived:

Step 1: Make sure that the order is actually lost in transit

Find the tracking link in one of our order notification emails and look at the tracking log.

If you see limited or no entries in the tracking log, the package was most likely lost in transit (jump to Step 2).

If you do see entries in the tracking log, then it is advised to wait a little longer, it might just be stuck at some point during the delivery. Please give a couple of more days for the package to show up. If the package still hasn’t arrived, let the store know no later than 30 days after the estimated delivery date.

Be mindful of the events that may impact shipping times and communicate any possible delays expected in your area when contacting the store.

Step 2: Confirm the shipping address if it’s past the estimated delivery time

Double-check the shipping address you used for this order. Let the store know if it was correct or send the store the updated address.

• If the address was correct,and if the package still hasn’t arrived, then we recommend getting in touch with your local post office to see if your order is there. You can also check in with your neighbors to ask if they might have seen your package.
• If the address was incorrect, then the package will be sent back to the printing address.

If a customer provides an address that is considered insufficient by the courier, the shipment will be returned to our printing facility. The customer will be responsible for reshipment costs once we have confirmed an updated address (if and as applicable).

and when we receive the returned package the store may contact you for an updated address. 

If we don’t receive the package, then you’ll have to submit a new order to replace the original.

Step 3: Submit a problem report

It would also be good to double-check that as the customer you get in touch with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order

The return address of returned products is by default based on where your package was fulfilled:( Disclaimer: used only for product returns)

Returns should be addressed to:

 “MagnoliaCreationsStore - Returns”

USA placed orders

• Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. 

International placed orders

• Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
• Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
• Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
• Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
• Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
• Packages fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
• Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.